Users Flow

With Users Flow, you find out which paths your visitors or users take in your website or app. Find out if your call to actions really work, find bugs, find the parts of your website or app where your users get confused, understand your visitors path to conversion or purchase, discover high drop-offs on pages and more. Based on this information you can improve your website or app to increase your conversions and sales.

 

Getting started

What does Users Flow do?Why is Users Flow important?Does Users Flow work in the Intranet?How is the Users Flow different to the Transition report?

Analyse Users Flow

Analyse Users Flow reportsWhich analytics reports are provided by Users Flow?Does Users Flow work on page URLs and page titles?Does the Users Flow report recognize internal website searches?In Users Flow, how do I see which pages were grouped together into « Others » and where they went to from there?See all users interactions and where they proceeded to in a tabular formWhy is it not possible to explore the traffic on some pages?Will the User Flow and click path reports be shown in the Matomo Mobile app for Android and iOS?Fetch Users Flow reports via the Matomo HTTP Reporting APIAnalyse Top Path reportsWhat are Interactions in the Top Paths reports?

Troubleshoot

What are the reasons the proceeding visits may not match the visit count of the next interaction?Why are URL parameters not shown in the Users Flow report?Why might the number of visits shown in the User Flow visualization be lower than the number of visits shown in the visitors overview?

On-Premise FAQs

Where can I get Users Flow?Who develops & maintains the Users Flow plugin?What about the quality of this plugin?Under what license is the Users Flow plugin released?Which Matomo version is required for this plugin?Does the plugin slow down tracking or require any additional storage in the log database tables?Does Users Flow work as a standalone product?View more than 10 interaction steps in the users flow visualizationView users interactions for more than 100 pages