This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.
Table of contents
- Who we are
- What We Collect and Receive
- Your Rights
- Subprocessors (Matomo Cloud)
- Third party services we use
- Retention of data
- EU Representative
Who we are
« InnoCraft Ltd », a New Zealand company (NZBN 6106769) headquartered at: 150 Willis St, 6011 Wellington, New Zealand. Because InnoCraft is located outside of the EU, the InnoCraft team has named a representative in the EU.
We will never sell your personal data to anyone.
What We Collect and Receive
In order for you to create an account on InnoCraft and use our Services, we need to collect and process certain information. Depending on your use of the Services, that may include:
- Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
- Usage data — when you visit our cloud service, we will store: the website from which you visited us from, the parts of our app you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data for statistical purposes, to improve our site and to recognize and stop any misuse.
You have the right to be informed of Personal Data processed by InnoCraft, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Subprocessors (Matomo Cloud)
We use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
InnoCraft uses the following subprocessors to process the data collected by Matomo Cloud customers:
|Subprocessor||Data location and security||Service|
|Amazon Web Services||Europe (Frankfurt and Dublin)||Secure infrastructure for servers and databases and logs hosted in Frankfurt, Germany.Offsite backups are stored in Dublin, Ireland.|
Please refer to the Data Processing Agreement for more information: https://matomo.org/matomo-cloud-dpa/
Terms & Conditions: https://matomo.org/matomo-cloud-terms-of-service/
Third party services we use
When you visit our websites, or purchase products or services, we use the following third party services which may collect personal data:
|Paddle||To let you purchase Matomo Cloud software service through Paddle.||Legitimate interest||UK and USA||Payment details: name, location, contact details, and billing information.||paddle.com/privacy-buyers/|
|SendGrid (by Twilio)||To send you Matomo Cloud related emails after you sign up helping you get started with Matomo||Legitimate interest||USA||Email address of account owner||twilio.com/legal/privacy|
|Help Scout||To receive and reply to your messages after you contact us||Legitimate interest||USA||IP address, Message sent, Name, Email…||helpscout.net/company/privacy/|
Retention of data
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect InnoCraft’s legal rights.
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our site, improve our Services or comply with legal obligations.
We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email.
Our EU Representative of controllers or processors not established in the Union (article 27 GDPR) is:
ePrivacy Holding GmbH
Große Bleichen 21
External Data Protection Officer
represented by Prof. Dr. Christoph Bauer
Große Bleichen 21, 20354 Hamburg
If you have any questions or concerns regarding your information, please contact firstname.lastname@example.org.
If you wish to communicate directly with our data protection officer (because you have a particularly sensitive matter for example), please contact them by post, as communication by e-mail could always have security gaps. Please state in your request that your concern relates to the company InnoCraft.
Contact form: https://matomo.org/support/