Almost all reports and dates are working fine except one or a small number of days/weeks/months/date ranges which display zero visit. How do I fix this issue and restore the missing data?
MATOMO ON-PREMISE ONLY
In rare cases, Matomo (Piwik) will show « no data » for a subset of data, for example for one day, one week or one month, while other periods will work fine and report all data as expected.
How to solve this problem?
- Firstly, if you are not using the latest Matomo, please update Matomo to the latest version.
- Next, we will re-process the missing data. Please follow instructions in the FAQ How do I re-process my reports from the original raw logs?.
- Lastly, this is optional but we do recommend to setup auto archiving for your reports.
Congratulations! you should have now restored the missing data and likely prevented this issue from occurring in the future.
What causes this issue in the first place?
In short, there could be multiple reasons and it’s difficult to know.
Unless this was an ongoing consistent issue it wouldn’t be worth investigating as this may be the only time it happens.
But if you continue to have this issue with invalid reports or incomplete reports, we recommend that you confirm with your team that you have setup the crontab with the MAILTO line, so that you get an email whenever the crontab fails.
MAILTO=your-email@company.com
1 * * * * php /path/to/matomo/console core:archive --no-ansi >> /path/to/private-logs-folder/cron-matomo-archive.log
In this crontab entry replace your-email@company.com by your Matomo system administrator team email. If there is an error during the script execution, the script output and error messages will be sent to this address.
It is helpful to review and monitor these errors and take actions to prevent these missing data reports issues.