My Google Analytics import fails every time on the same day
If your import fails regularly for a specific day, you may have found a bug in the import process. In this case you should file a bug report at the github repository. To help us find the cause more quickly, please do the following things when filing your report:
- Start a new import for the specific day that fails and check the « Enable Verbose Logging » checkbox at the bottom of the form:
- When the import experiences the error again, find the log file on your server for the import (it will be named something like
/path/to/your/matomo/tmp/logs/gaimportlog.$idSite.$matomoHost.log). Email it to us at firstname.lastname@example.org (it’s probably a good idea not to post the contents with your bug report as it may contain information about your server).
- Cancel the import.
This will help us debug the issue you are experiencing, though we may still not be able to find a cause. In this case, if you are able to provide read only access to your Google Analytics account, we will be able to further debug the problem.
Thanks for contacting us! We will get in touch with you shortly.