What are Overage Alerts?
Overage alerts are email notifications sent when your usage of Matomo Cloud services is approaching or projected to exceed the limits of your current plan. These alerts help you stay informed about your usage and take timely action to avoid unexpected overage fees or service interruptions.
Read more about Types of Overage Alerts and Managing Account Overage in Matomo.
When will I receive an overage alert?
You may receive an overage alert in the following cases:
- Quota Nearly Exceeded: When your data usage is approaching the limit of your current plan.
- Projected Overage: When our system forecasts that your usage is likely to exceed your plan’s limit before the end of the billing cycle. The projection is based on your recent usage trends (typically over the past 7 or 14 days, depending on your plan).
- Reminders: If overage has occurred or is still projected, follow-up email reminders may also be sent.
The frequency and timing of alerts may vary depending on whether you are a monthly or yearly customer.
What information is included in the overage alerts?
Overage alerts typically include:
- Plan Limits: A summary of the usage quotas defined in your current Matomo Cloud plan.
- Current Usage: Up-to-date details about your hits or tracked data volume.
- Estimated Overage: A projection of how much you are expected to exceed the quota by, based on current trends.
- Recommended Upgrade: Matomo will notify you if a more cost-effective plan is available, helping you avoid overage fees.
How do I manage my Overage Alert notification settings?
You can manage your notification preferences by visiting your user settings. This allows you to enable or disable specific alerts, such as overage reminders. Learn more about managing overage alert notification settings.
Who receives the overage alerts?
Overage alerts are typically sent to billing owners and superusers of the account. Depending on your role, you may receive different levels of detail about the projected overage and suggested actions.