Matomo Cloud instance invoices

1. How can I download my Matomo Cloud invoice?
   To download your Matomo Cloud instance invoice, follow these steps:

   a. Log in to your Matomo Cloud instance.

   b. Click the Gear icon and navigate to the « Billing » section.

   c. Look for the « Invoices » tab and click on it.

   d. You should see a list of your invoices. Locate the invoice you want to download and click on the « eye » button next to it. The invoice will be visible.

   e. If you need the invoice as PDF, you can then use your browser « Print » feature to export a PDF file.

2. Can I download multiple invoices at once?
   At the moment, Matomo Cloud provides the option to download invoices individually. If you need to download multiple invoices, you will need to repeat the download process for each invoice separately.

3. I can’t find my Matomo Cloud invoice in the billing history. What should I do?
   If you are unable to locate your Matomo Cloud invoice in the billing history, please reach out to Matomo Cloud support for assistance. They will be able to investigate the issue further and help you access your invoice.

4. Can I customize the invoice before downloading it?
   Yes, you can update the address and add VAT ID to the invoice. VAT ID can’t be edited once added and you can reach out to Matomo Cloud support team if you need assistance in updating the VAT ID.

5. Can I receive my Matomo Cloud invoices via email instead of downloading them?
   Yes, Matomo Cloud automatically sends invoices via email to the address used when subscribing to your Matomo Cloud account. Our payment processor, Paddle, handles the delivery of these invoices. If you need to change the email address associated with your subscription, please contact our support team.

6. Are my previous invoices available for download if I cancel my Matomo Cloud subscription?
   If you cancel your Matomo Cloud subscription, you will still have access to your previous invoices for a certain period of time. The exact duration may vary depending on the Matomo Cloud service agreement. It is recommended to download and save your invoices before cancelling your subscription to ensure you have a copy for future reference.

If you have any further questions or encounter any issues while downloading your Matomo Cloud invoice, don’t hesitate to contact Matomo Cloud support for assistance.