Troubleshooting Heatmaps
If you are experiencing issues with Heatmaps, such as missing screenshots, blank recordings, or incorrect page rendering, there are several troubleshooting steps you can follow.
Start by reviewing the articles in the Heatmaps – Troubleshoot category. This section covers the most common causes for display issues, screenshot generation, missing styles, CORS errors, and conflicts caused by custom styling.
If you have worked through all the troubleshooting articles and the problem persists, contact Matomo Support for further assistance. When contacting support, include a description of the issue, your website URL, and any troubleshooting steps you have already completed. This helps us resolve your issue faster.
Troubleshooting articles for Heatmaps
- Why does the Heatmap screenshot not show the fully rendered page (pictures or content missing)?
- Blank Heatmaps in MatomoMatomo is not recording any Heatmaps or Sessions, what can I do?
- Why do I have heatmap samples but no screenshot?
- Will the generated heatmap still work if I change a web page while heatmap data is collected?
- What can I do if the heatmap or session recording is not styled and CSS or font icons seem missing?
- Fix CORS issue for Heatmap and Session Recording
- Will the generated heatmaps and recorded sessions still work even if I remove the page on my website?
- Is there a maximum page height for heatmaps?
- Apply custom stylesheets when a heatmap is generated or a session recording replayed
- Correct a heatmap when a page header is shown over the full heatmap
- Configure Matomo to not load CSS from db