FAQ: How much does the BigQuery export for Matomo Cloud cost?
The new BigQuery & Data Warehouse Export Feature is now available! Contact us here to access it. As a Matomo Cloud customer, you can sign up for this feature to…
Search Results
FAQ: Visits from search engines or campaigns are not recorded, Matomo shows « There is no data for this report » for all Referrers reports.
…to a URL that returns a 302 response instead of the final destination. It seems that some webserver compromise the tracking request when such redirects occur. Check in particular if…
FAQ: How do I fix the error « Parse error: syntax error, unexpected T_STRING in … »
If you get this error, this means that the PHP running on your webserver is too old. Please ask your webhost or sysadmin to upgrade your PHP to the latest…
FAQ: How do I replay the traffic to Matomo and ingest logs of matomo.php (or piwik.php) requests?
…command. Once this is completed, congratulations: you have now recovered your missing web analytics data! Limitations of logs replay When replaying the logs, most of your log data will be…
FAQ: Can I use the Matomo trademark in one of my domain names?
…example, « www.matomo-service.net » is not allowed). Learn more about the Matomo trademark. On the other hand you can use matomo in your page URLs paths so this for example…
FAQ: What does Media Analytics do?
Media Analytics measures how your videos and audio is consumed by your visitors. It lets you know how often a media was played, for how long they played it, whether…
FAQ: Which Matomo version is required for this plugin?
Matomo (Piwik) 2.17.0 or newer is required. You can also signup to our Matomo Cloud (formerly Piwik Cloud) service….
FAQ: Which media players are currently supported?
…need powerful video analytics, please contact us. Should you use Plyr media player in combination with a YouTube video the tracking won’t work. However, all other Plyr sources work fine….
FAQ: Does A/B Testing work as a standalone product?
No, A/B Testing is a plugin that is built on top of Matomo (Piwik). To use it, you first need to install Matomo. Matomo requires PHP, a MySQL database and…
FAQ: Which Matomo version is required for this plugin?
Matomo (Piwik) 2.17.0 or newer is required. You can also signup to our Matomo Cloud (formerly Piwik Cloud) service….